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Terms of Service

Last updated: January 2026

1. About Our Service

HeatPumpCompare.co.uk is a comparison and lead generation service that connects homeowners with MCS certified heat pump installers. We do not install heat pumps ourselves; we provide information and facilitate introductions to qualified installers.

2. Use of Website

By using this website, you agree to:

  • Provide accurate information when using our quote request forms
  • Be a UK resident aged 18 or over
  • Use the service for legitimate purposes only
  • Not attempt to interfere with the website's operation

3. Quote Requests

When you request quotes through our website:

  • Your details will be shared with up to 3 MCS certified installers
  • Installers may contact you by phone, email, or SMS
  • Quotes are provided by installers, not by us
  • We do not guarantee any specific quote amounts or outcomes
  • You are under no obligation to proceed with any quote

4. Information Accuracy

We strive to provide accurate information about heat pumps, costs, and grants. However:

  • Prices shown are estimates and may vary
  • Grant eligibility should be confirmed with official sources
  • Technical specifications are for guidance only
  • Information may become outdated; always verify important details

5. Third Party Installers

We carefully select MCS certified installers, but:

  • We are not responsible for the quality of their work
  • Any contract is between you and the installer directly
  • Disputes should be resolved with the installer
  • We recommend verifying MCS certification independently

6. Limitation of Liability

To the fullest extent permitted by law:

  • We provide this service "as is" without warranties
  • We are not liable for decisions made based on our information
  • We are not responsible for installer actions or omissions
  • Our liability is limited to the amount you paid us (which is £0)

7. Intellectual Property

All content on this website, including text, graphics, logos, and software, is owned by HeatPumpCompare.co.uk and protected by copyright law. You may not reproduce or distribute our content without permission.

8. Changes to Terms

We may update these terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact

For questions about these terms, contact: legal@heatpumpcompare.co.uk

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